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Was informed that they only repair units under warranty.I ask the the tech support what I was to do with my Tomtom put it in the garbage. After 1 year 9 months our [.]. His reply was "Pretty much so" I informed him that I would not ever purchase another one of their pieces of s--t. dollar Tomtom 920 T quit working. Called tech support. So you better hope your Tomtom breaks while under warranty. VERY UNHAPPY CAMPERS.
I contacted the service team to return the unit for a new battery/repair, and was advised that TomTom does not - IN ANY WAY - technically support its product after its limimited one year warranty. My TomTom 920T will be three years old in two months. When I questioned their support tech further, I was advised that my $500+, less than three-year-old unit is basically trash. Altho I love my TomTom for its special features and intuitive programs, recently I find that fully charged, the TomTom PORTABLE(). unit only lasts 30 minutes unless it's plugged in. Read the fine print. TomTom does not stand behind their products.
There is a problem with these units. Then the screen went black while my wife was driving home from an unfamiliar airport. I bought mine 6 months ago and it was the best GPS I ever owned. Then my screen started to flicker. I still have this problem and I am contacting TOMTOM. Its most likely defective so if you are going to buy this GPS prepare to be sending it back after 6-12 months.
I always like to test things for what they're worth and the Garmin went over a week without charging. I've had it for two years now, and although it has served me well when it worked there were some issues with Customer Service.1. I used it everyday for a few hours, including indoors when putting in the itinerary. Since we use the TomTom in both the United States and in Europe it made sense to purchase a GPS with both sets of maps. I obviously didn't have the usb adapter while traveling, so the advice was as useless as the device.Luckily my in-laws had a Garmin Streetpilot 330 which I was able to use. The promotion code was inactive after 6 months, and after contacting customer service yet again, I was only able to get updates for the US maps, and NOT the Europe maps.3. After a few minutes of not doing anything I went into the menu and tried switching the maps manually from Europe to US.
When I tried downloading the US map set to the device it gave me an error: "NOT ENOUGH MEMORY AVAILABLE". (Yes, I bought it the summer it came out.).2. Customer service told me to delete all the voices, install the maps on the device, then re-install the voices. So shop around and compare before you commit to TomTom.
I've always been convinced that the TomTom was the best GPS available, and told all my friends about it, until I finally bought one myself. It gave me this ERROR: you can't use this map on this device: North_America-15.Very disappointing when you're dependent on a GPS device and our travel plans included DC and Atlanta. Customer service told me to delete some files on the device and re-install the maps. The Garmin is at least 5 years old, so being the geek that I am, I performed a software update on it, which surprisingly took only about a minute, the TomTom takes very long. This obviously is ridiculous.4. Compared to Garmin and Navigon you probably get more for you buck, some even offer free lifetime maps. However, when I first received the device it only came with the RDS cable for the US, which doesn't work in Europe, so I didn't get the real time, up-to-date traffic information on traffic jams and construction, etc.Customer service in the US told me to contact Customer service in Europe, and when I did, all they did was email me a link to their shop to purchase the RDS cable for Europe, which is an absolute insult paying almost $[.].- for the device. I couldn't believe that it lasted that long, because the TomTom never lasted longer than 2 hours, even when it was brand new.Summing up, the TomTom did ace a few tests when compared to other devices, however the customer service isn't very accommodating.
This obviously is a design error, since flash memory is so cheap, a $700.- device that claims it it is capable of playing videos, audio books and mp3 files and yet it doesn't have enough space for regular software and map updates. With the last software update and the latest US maps available loaded onto the device, my wife and I traveled to the US from Europe, and upon arrival turned on the device which usually automatically recognizes being in a different country. Software updates are free, but map updates are really expensive after the first year. Style and hype aren't worth the disappointment.
When I used any of my Garmins I was always confused on multilaned exits very often picking up a wrong one and that was the main issue that pushed me to find such GPS navigator that would guide me with precision. I did not like it at first because of too complicated menu. I was a Garmin user for years (StreetPilot 530 then Nuvi 650) but after GPS market research last year I decided to buy Go 920T (June '08). This device really plans local routes as I would by myself thanks to new intelligent route planning. BUT I did get latest firmware and map updates last month (Mar '09) and since then my opinion about this unit has changed - I LOVE this device. Especially Lane Assistant which shows a picture of upcoming exits on highways marking these lanes you should be on to continue your trip without mistakes. Traffic receiver is very precise and Go 920T asks you before you reach traffic jam "I have found a new route that saves you 25 min because of traffic. Do you want to choose a new route" You press YES on the screen and you're on the right track again.You cannot go wrong with this wonderful device for $360.
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